This privacy policy will explain how PA to the Pets uses the personal data collected from you when you use PA to the Pets website, register with PA to Pets when personal data is given over before registration and the personal data collected on DoTimley.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
PA to the Pets collects the following data:
Personal identification information: Name, email address, phone number. Resident address and any other address your pet may be collected from dropped off to or cared for in.
Your pet(s) details, including but not limited to, registered veterinary practice, microchip number and any behavioural problems they may.
How do we collect your data?
You directly provide PA to the Pets with the data we collect. We collect data and process data when you:
Register with PA to the Pets.
Contact PA to the Pets via the website submission form, email, telephone and/or face to face and voluntarily give data either written or verbally.
Use or view our website via your browser's cookies.
PA to the Pets may also receive your data indirectly from the following sources:
PA to the Pets registered clients may provide data of persons in the form of emergency contacts (these details are strictly only used in the event of an emergency pertaining to the client/s, the client/s pet/s, the client/s property and the client/s bookings; where attempts to contact the registered client/s have failed).
How will we use your data?
PA to the Pets collects your data so that we can:
Process your booking and manage your account.
Email or otherwise contact you with special offers on services, changes to services and changes to service fees.
To carry out contracted services provided by PA to the Pets which the data subject is to party or to take steps at the request of the data subject before entering into a contract.
To have at hand yours, your emergency contact and registered veterinary details while carrying out contracted services.
PA to the Pets will share your data with our pet sitting software provider Dotimely to manage your account. You are welcome to view their Privacy Policy at https://dotimely.com/privacy-policy/
How do we store your data?
PA to the Pets stores electronic data on a secure system which is appropriate to the size, scope and type of business.
PA to the Pets stores hard copies of data in a secure locked location.
PA to the Pets will keep your electronic data until you request for its removal, you state that you will not require any services from PA to the Pets in the future or you have not booked any services for three years. Once this time period has expired, we will delete your data from our systems.
Hard copies of data will be deleted after 12 months.
To provide services PA to the Pets uses DoTimely. You are welcome to view their Privacy Policy at https://dotimely.com/privacy-policy/
Marketing
PA to the Pets would like to send you information about products and services of ours that we think you might like. You have the right at any time to stop PA to the Pets from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please email info@patothepets.com stating that you want to opt-out of marketing emails.
What are your data protection rights?
PA to the Pets would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request PA to the Pets for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that PA to the Pets correct any information you believe is inaccurate. You also have the right to request PA to the Pets to complete the information you believe is incomplete.
The right to erasure – You have the right to request that PA to the Pets erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that PA to the Pets restrict the processing of your personal data, under certain conditions. (Note: in order to erase personal data stored on DoTimely you must make a direct request to DoTimely who will, in turn, contact PA to the Pets for approval).
The right to object to processing – You have the right to object to PA to the Pets' processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that PA to the Pets transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@patothepets.com Call us at: 07455 820 969
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit PA to the Pets website, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org (please note this website has no affiliation with PA to the Pets and you are advised to familiarise yourself with their privacy policy, also, PA to the Pets cannot guarantee accuracy or authenticity of the website or information on it).
How do we use cookies?
PA to the Pets uses cookies in a range of ways to improve your experience on our website, including:
Optimise PA to the Pets search engine ranking.
Understanding how you use PA to the Pets website.
For security purposes.
Enhance user experiences.
Marketing purposes to create personalised ads.
What types of cookies do we use?
There are several different types of cookies, however, our website uses:
Necessary Cookies – These are in place to enable the website to function; they support actions such as page navigation. Statistics Cookies – These collect anonymous information from website visitors to enable the owners to understand how visitors are interacting with their website.
Marketing Cookies – These track users' activities on the website to create personalised ads.
Unclassified Cookies – PA to the Pets website uses ssr-caching cookie which is unclassified at present.
It is related to how the website is rendered. For example, google renders sites to a part of the assessment to where they should be ranked in in their search engine.
How to manage cookies
You can set your browser not to accept cookies, allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Where PA to the Pets website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
PA to the Pets keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 3rd August 2019.
How to contact us
If you have any questions about PA to the Pets' privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us : info@patothepets.com Call us: 07455 820 969
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that PA to the Pets has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office via the details below.
Email: casework@ico.org.uk Telephone: 0303 123 1113.
Address: Customer Contact Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Website: https://ico.org.uk